Remote assistance

Support

Having trouble with your PC, need to set up a new component or want a quick check-up? We can help remotely, connecting to your computer securely and only with your permission.

Download the program

How it works

  1. 1

    Download one of the programs below: pick your favourite, or the one our technician suggests.

  2. 2

    Run it: no installation needed, just open the downloaded file.

  3. 3

    Tell us the ID code (and password, if requested) shown on screen.

  4. 4

    Accept the connection: you will see everything we do and can end the session at any time.

Write to us

Need help? Send us an email with a short description of the problem and we will get back to you to schedule the remote session.

info@digitalservicediamante.it

Your security comes first

We never connect without you giving us the code. We never ask for banking passwords or personal data, and the connection is closed once support is done.